A recent study shows Northeast Georgia Medical Center (NGMC) Gainesville ranks in the
top 10 among hospitals across the country for patient experience.
PEP Health, a company that uses artificial intelligence (AI) to analyze online patient
reviews and other unsolicited feedback of healthcare organizations, recently released its 2026
U.S. Hospital Rankings for Patient Experience.
The rankings analyzed data from public review sites, forums and social media, returning insight into how patients experience care at every hospital across the country. PEP Health used online patient feedback posted in a one-year window between September 2024 and August 2025.
“We put a lot of dedicated effort into improving the human experience every day,” said
Stuart Downs, chief nursing executive for Northeast Georgia Health System (NGHS). “It’s not
just about the patient experience. It’s about humans caring for humans, making sure each person
who turns to us for care feels like we’ve done just that – cared. And that includes everyone – our
physicians, nurses, clinical staff, professional staff, volunteers and more – realizing the impact
they have on our patients and their families. Each member of our team played a part in achieving
this national recognition.”